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Facebook gives businesses a platform to showcase new products and services, promote specials and provide customer service. But with these benefits comes the potential for mistakes that can damage your brand.
Here are five common small-business mistakes to avoid on your Facebook business page.
1. Don’t post too often
Most industries should aim to post no more than once or twice a day to avoid overcrowding followers’ news feeds, says Cheryl Friedenberg, president of High Key Impact, LLC, a small-business marketing consulting firm.
There are exceptions, though. For example, it’s appropriate for restaurants to post frequently about food specials, happy hours or live music events, or for medical businesses to post about recent health studies, Friedenberg says.
“I don’t think people mind seeing more of those types of posts throughout the day,” she says.
The best times to post are between 1 and 4 p.m. late in the week and on weekends, according to a study by CoSchedule, a content marketing calendar provider. However, it may not be ideal to post on Friday afternoons in the summer because people may start their weekends early, Friedenberg says.
The right posting frequency may also depend on how many followers you have. Companies with more than 10,000 followers see the most clicks per post when posting an average of one or two times per day, according to a study by Hubspot, a developer and marketer of software products; companies with fewer followers see better engagement by posting less frequently.
2. Don’t post only about your business
Promoting your business should account for 20% or less of your posts if your products or services aren’t used daily by customers, Friedenberg says, to avoid turning people off and getting unfollowed.
Businesspeople who can follow this rule include real estate agents, caregivers, lawyers and dentists. A real estate agent can focus 80% of his or her posts on providing useful information about buying and selling real estate and 20% on marketing listings.
“They can post about first-time homebuying and what the market is like, more about getting preapproved for a loan, home inspections, tips for getting a house ready to sell, packing and moving,” Friedenberg says.
Businesses that can get away with more frequent promotional posts include clothing shops that get new clothes in every day, or restaurants with daily specials. “This is something followers would want to see more often,” Friedenberg says.
3. Don’t forget photos and videos
Posts with photos and videos get more page views than posts without them, according to Friedenberg. Video has become more popular and effective than photos, she adds.
“People want to hear stories, hear about customer experiences and what a business is doing for their clients, and the best way to do that is with video,” Friedenberg says.
On – 18 Oct, 2017 By Steve Nicastro